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| Computer Cables & Adapters |
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HomeCablesComputer Cables & AdaptersAleratec 330104 1:21 USB Flash Drive Copy Cruiser |
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|  | | | Customer Reviews: | | | Average Customer Review: ( 2 customer reviews )
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Most Helpful Customer Reviews
2 of 2 found the following review helpful:
 Product works as designed May 13, 2011
By S. Doan
I was skeptical to order this duplicator considering the one negative review here on Amazon. However, I have used Aleratec's products in the past and have always been pleased with the quality of their products.
The unit was very easy to set up, pretty much plug and play with a small software program to install (comes on a CD...fyi I am running Windows 7 64 bit).
The software included installed without issue. When you execute the program, you simply choose what files or folders you would like copied, then choose the destination drives, and then click copy. There are some other options available as well (ie. verify data). Although the program indicated a successful job, after checking the drives, only one drive had the files copied over and only the file contents copied over, not the folders themselves. Needless to say, I was disappointed.
Considering the one review on this duplicator (one star, unit did not work), I was ready to return it immediately. Considering my past experiences with Aleratec, I shot them a quick email on their website and LITERALLY within minutes received a phone call from a friendly tech support person by the name of Mike Forman.
Mike was extremely helpful and confident that a simple software update would resolve all my issues. Within minutes he emailed me a link to to a software update. After the update, the duplicator worked as designed! Both issues were resolved: the files copied over to all of the usb flash drives and they copied over into the folders I designated.
With the unit now working as designed I really have only one complaint, the power light indicator! I understand the concept behind it: it indicates that the unit is plugged into your computer not that the unit is powered on or off. The power switch appears to only turn the units exhaust/cooling fan on or off. The only way you can determine if the fan is on or off is by putting your hand in front of it. But for this, I would have been inclined to give it five stars! Considering the price, ease of use, and awesome customer support, I have no reservations giving it 4 stars and would absolutely recommend it to everyone!
4 of 6 found the following review helpful:
 big problem Apr 12, 2008
By William H
Only copy 2~3 drives at same time not 21 drives at same time. after we copy over 100 pcs usb drives , the duplicator couldn't read the drives anymore.... later we bought standalone duplicator from another brand works much better & faster ( standalone duplicator can copy 22 drives at same time ).
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