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HomeComputersSystem ComponentsChamberlain Garage Door Universal Surge Protector |
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|  | | | Customer Reviews: | | | Average Customer Review: ( 12 customer reviews )
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Most Helpful Customer Reviews
12 of 12 found the following review helpful:
40 ft. distance restriction is a TYPO? May 26, 2011
By fronobulax
As stated by another reviewer, an insert in this product states: "CAUTION - Do not install this device if there is not at least 10 meters (30 feet) between the electrical outlet and the electrical service panel".
HOWEVER, I emailed Chamberlain's customer support and received a reply stating that the insert is in error. The actual directions state that the surge suppressor should be installed less than 4 feet from the *opener*, not the service panel. So I'm keeping these after all.
10 of 11 found the following review helpful:
 Don't buy if your garage door opener is near the electrical service panel Jun 25, 2011
By Troy C.
I bought this but it's not until I opened the box that I realized it's useless to me.
There's a warning both as a box insert and etched on the back of the surge protector that says: (the exact words)
CAUTION - Do not install this device if there is not at least 10 meters (30 feet) or more of wire between the electrical outlet and the electrical service panel.
What a surprise! The electrical service panel where the master electrical switch to the house is, is right there on the garage wall in my house. The distance between the electrical outlet serving the opener and the electrical service panel is not more than 10 feet, let alone 30 feet.
Poor description on all websites I looked over that sell this product. This warning should have been clearly included in product description.
4 of 4 found the following review helpful:
 Surge protector Nov 05, 2010
By KK
Power surges were partially opening the garage door. Installed this device that protects all the low voltage wiring. Power surges have happened but the door remains shut. Safe & sound. I like it!
3 of 3 found the following review helpful:
Great Customer Support Oct 31, 2010
By Mac Compton
Chamberlain Garage Door Universal Surge Protector
I managed to wire it up incorrectly so I called Chamberlain customer support for help. The customer support agent was outstanding. We corrected the problem and got things working in short order.
I have a Chamberlain LiftMaster garage door opener. The Chamberlain Surge Protector gives you a 1 year warranty on your garage door opener. Whereas, the LiftMaster surge protector gives you a 5 year warranty on a LiftMaster garage door opener. The Chamberlain customer support agent told me that she was giving me a 5 year warranty on my LiftMaster garage door opener (see product information for exact details).
It is really great to get super customer support like Chamberlain's in this day and age.
1 of 1 found the following review helpful:
CLSS1 vs 990LM Jul 22, 2011
By MisterMister
The Liftmaster 990LM Surge Protector is also made by Chamberlain, has the exact same published specs, cheaper cost (at time this was written), but a better warranty duration (5-years)if that matters to you. It also has better terms and conditions. The CLSS1 is limited to $100 coverage and you have to ship damaged parts to them for inspection (AND YOU PAY SHIPPING BOTH WAYS). The LiftMaster paperwork only states a requirement to send in the fried surge suppressor for inspection. They do however reserve the right to inspect the site and connected equipment. The 990LM paperwork says they will cover repairs or replacement on LiftMaster openers, but if you call customer support before you buy they might cover any Chamberlain model.
Buy whichever unit is cheaper (990LM vs CLSS1), because these warranties are basically a waste of time unless you have a spare unit laying around in your garage. Who can afford to wait weeks or months for a claim to process, not to mention isolating the issue, paying for shipping both ways, all for up to a maximum of $100 coverage.
Also worth noting: 1)neither surge suppressor will get replaced under warranty if it was fried by a power surge (because it when it died it probably saved your garage opener - it did its job as designed), and 2)neither covers any damage caused by low voltage - which damages sensitive modern electronics about as often as power surges.
I purchased the 990LM because at the time it was 60 cents cheaper than the CLSS1.
See all 12 customer reviews on Amazon.com
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