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HomeOffice EquipmentPaper & CD/DVD ShreddersFellowes Powershred P70CM 7 Sheet Cross-Cut Paper Shredder (34360) |
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|  | | | Customer Reviews: | | | Average Customer Review: ( 48 customer reviews )
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Most Helpful Customer Reviews
127 of 129 found the following review helpful:
 The only thing it shreds is your money Aug 08, 2005
By Heights Curmudgeon
Bought it. Plugged it in. Used it for four months. It jammed. I tried to unjam it - almost impossible. In fact, after a month, I have not yet figured out how to unjam it. Poorly designed. I now have to buy something new - it won't be from Fellowes.
110 of 111 found the following review helpful:
Don't buy this shredder Jan 08, 2006
By M. van Kleef
If I'd read the reviews here for Fellowes shredders before buying one, I would have stayed well clear. As it was, I needed a cross-cutter saw this one (P70CM) on sale and bought it. It jammed on day 1. It has jammed numerous times since. Although the capacity states 7 pages, you're better off shredding just a couple of pages at a time, but be warned that they recommend the unit can only operate for 2min at a time due to shoddy engineering. 6 months after purchase, a document caused it to jam resulting in the motor shearing the teeth off the internal nylon gears (for an extra 10-cents these could have been metal...). The other point is the wire basket which at first looks stylish, but oozes paper dust, and emptying is a struggle as the shredder jams into it - this requires some effort to dislodge which causes you exert and bend the metal basket even more etc.etc. This shredder has now joined its own output. The 1-star is for the 6 months of limited use I got out of it.
182 of 191 found the following review helpful:
Don't buy it for the warranty! Jan 19, 2005
By SOHO User
I have had my PS80C-2 for a little over 2 years. My cutterhead supposedly had a 20 year warranty. I regularly (every shredding session) oil the cutters with canola oil (recommended in the owner's manual) and my useage is well below the claimed duty rating. Recently, the unit began to jam more frequently and the shreds started exiting as a single mass rather than as loose shreds. I called customer support and they had me inspect the bottom of the cutterhead for broken or missing plastic fingers. Several were missing. Even though these fingers are an integral part of the cutterhead and the cutter head won't function without them, Fellowes claims that they are not part of the cutterhead and that they are not covered by warranty. Still worse, they are not an available part so my only recourse (according to Fellowes) is to buy a new shredder! Fellowes self-serving definition as to what is part of the "cutterhead" and what is not is at best dishonest. Don't buy a Fellowes shredder for the warranty as they will define themselves out of honoring it. I did get a couple of years of use out of it though. So, if you can get a reconditioned unit really inexpensively, it might be worth a shot as a disposable product.
64 of 65 found the following review helpful:
Fellowes Support? What a Joke! Dec 11, 2005
By Mike Painter
"Computer Guru"
We bought the Fellowes C-14 Crosscut shredder, and paid over $300 for it new at Staples.
It worked well for about 8 months, then started getting jammed more frequently and losing power.
I Called fellowes support and they said I could only get warranty if I shipped it back to them at my expense, and with original proof of purchase.
I could not produce the proof of purchase so was out of warranty.
I then took it apart and found that the bar that holds the plastic fingers that remove the shredded paper from between the blades had come loose on one side, only a single small screw retains it, and no lock washer, or thread locker compound or other means to keep it from coming loose.
This is a good design, but the screw needs to be retained with more than just tension, as the bolt works loose from use.
When the bolt comes out, the bar that holds the plastic fingers on falls out on one side and continued use causes about half of the plastic fingers to fall into the paper bin, and get thrown out if your not aware.
I then tried to get replacement parts, and apparently they are not sold by fellowes or anybody else in the world.
Bottom line-Buy something besides Fellowes.
49 of 49 found the following review helpful:
Warranty NO good Dec 03, 2005
By D. Raddatz
"Previous Apple Manager and Proud Dad"
Be advised, the warranty is no good. Fellowes will not honor their warranty. I tried twice already. It doesn't matter what story you have. They find some excuse to get out of it. Don't bother paying to ship the heavy thing back, they will just deny your claim and try to charge you to send something that doesn't work back to you.
See all 48 customer reviews on Amazon.com
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