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HomeScannersHP SJ8300 Professional Image Scanner (Silver/Black) |
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|  | | | Customer Reviews: | | | Average Customer Review: ( 13 customer reviews )
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Most Helpful Customer Reviews
23 of 26 found the following review helpful:
 Doesn't work on a MAC at all. Works intermittently on a PC Jun 07, 2008
By Alva R. Peach
I spent three hours with HP technical support trying to make this thing work. The things they had me try were basic, like removing and then reinstalling cables, cycling power, and like. Gee why didn't I think of that?
They blamed everything else but the scanner. When I refused to reinstall the hardware yet again, HPs solution was to request I buy a more expensive HP product.
I remember when HP produced quality products. Not anymore!
12 of 13 found the following review helpful:
HP scanjet 8300 Dec 28, 2009
By Kenneth E. Rogers
We purchased this scanner for the purpose of scanning our slides and negatives. When we tried to scan, we kept getting an error message that stated the TMA adapter was not installed. I tried to solve the issue by using the online chat with HP. They stated that the product was over a year old and out of warranty and would not provide tech support unless we wanted to pay extra. We felt that it was unreasonable for HP to start the warranty from the time it was manufacured instead of the date we purchased it. If this had sold for under a $100, I could understand HP's reluctance in providing Tech support, but we payed a substantial amount of money for this. A few years ago HP was the BEST, but something has happend to the company. Not only do I not recomend buying this scanner but I do not recomend ever purchasing another HP product until their product quality and customer support improves.
11 of 12 found the following review helpful:
TMA Light Does Not Work Aug 18, 2009
By SonarAZ
"Sonny"
Tried to use the slide scanner for the first time. TMA light would not work. Received message that said it was not connected. It was connected. Checked the HP site for this scanner and the forum on the site indicated this is a major problem with the 8300. It also indicated that HP support is not very responsive to getting it fixed or replaced.
The scanner does work fine to scan documents or pictures. If you think you will need to scan negatives or slides I recommend that you do not get the 8300.
2 of 2 found the following review helpful:
 Works fine with Macs using VueScan Nov 17, 2011
By kathleen
I was surprised seeing the reviews for this scanner on Amazon. I bought this scanner from a big box electronics store for a higher price than Amazon and am very happy with it. It absolutely works with Macs (at least OS 10.5). Using VueScan, I had it out of the box and scanning within a few minutes. Didn't bother using the HP software. I needed to scan some large photos at a professional level and my Mustek large format scanner just wasn't up to the job. This scanner seems to be a good intermediate scanner between the typical consumer scanners and the very expensive professional ones, Only drawback is it takes up a lot of desk space, but the trade off is you can get far better scans than you can with lesser quality scanners.
4 of 5 found the following review helpful:
Windows 7 Nightmare Dec 27, 2010
By Fred McBride
I purchased the HP 8300 direct from HP.com (foolish me). First the Windows software included was for Windows XP/Vista. Both my HP desktop and HP laptop have Windows 7. I followed the instructions to go to the HP website and download the software and drivers for Windows 7 which I did. After installing the software the scanner would not work so I called HP Tech Support. The techs I spoke with through numerous calls were very difficult to understand as their command of the English language was seriously lacking. Over a period of about two months I worked with HP Tech Support to try to resolve the problems. The last tech took command of my desktop computer and eliminated several files which allowed the scanner to work. However my HP All-In-One printer presented a conflict with the scanner and had to be deleted. The tech offered no solution to the problem so I now have the scanner on my desktop and do my regular printing using my laptop. During all of the issues I researched the HP.com website trying to find as telephone number for someone in the United States. I finally found an 800 number with an American operator. I asked her for a telephone number for HP corporate headquarters in the United States and she told me she did not have a number. When I insisted she had to have a number she told me to have a nice day and hung up. I then sent an email to the then CEO and every VP of HP from email addresses on their website. I never got an answer from any of them. I did get an email from Customer Support who referred me back to the same tech support group with limited English capabilites as before which resulted in the scanner working but required the deletion of the printer. I will never own another HP product in my life and as soon as I am can afford to I am going to replace all of my HP products. It is a sad day when you cannot reach anyone at the corporate level of an American company.
See all 13 customer reviews on Amazon.com
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