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HomeComputersImaging DevicesScannersHome/Office ScannersXerox DocuMate 515 Flatbed Fast Simplex ADF ColorScanner with One Touch PDF and VRS Image Enhancement (XDM5155D-WU) |
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|  | | | Customer Reviews: | | | Average Customer Review: ( 16 customer reviews )
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Most Helpful Customer Reviews
40 of 48 found the following review helpful:
 Don't Waste Your Money Unless the Scanner can sit on top of the Computer Apr 17, 2010
By Curtis Hall
"Phoenix"
I purchased a Xerox Documate 515 on Feb. 26, 2010 as my old Visoneer 9450 is not compatible with Windows 7 - nor will it be. The Documate 515 was recommended as a compatible replacement. Read all the literature and ordered it. Arrived in quick order. Due to a heavy traveling schedule however, it was not installed until March 26th. I Flatbed scanned a test a page and it scanned just fine. I did not however use the ADF to scan multiple pages. I registered the product this very day - March 26th, 2010. Back to a heavy traveling schedule and the Scanner was not used again to scan even one document after its initial set-up on March 26th, until early April. I noticed that it would frequently "freeze" half way through a page. Had to turn it off and try again. Sometimes it would scan sometimes it would freeze - more often it "Froze".
Multiple page scans would freeze after the very first page. Most frustrating. Called Visioneer who recommended the scanner as a likely Visoneer 9450 replacement. They referreed me to PaperPort - manuafacture of the software used to scan my documents. They referred me to Xerox. Called Xerox on April 8th, 2010. They suggested I try connecting it to a Laptop and see if that corrected the problem. IT consultant was next scheduled for and came April 14th and we did just that, connected the USB cable to a laptop - still freezes with great regularity. Have to pull the page out of the scanner after turning it off and then on again.
Called Xerox tech support on April 14th - how long is the USB cable they asked? 10 feet I said. That is probably the problem they informed - try a 4 foot cable. At four feet the scanner has to damn near sit on top of the computer and if not on top, I have virtually no place to put the scanner anywhere near the computer. This corrected the problem completely - single sheet, multile page scans - no freezing. I informed Xerox Tech Support that my Visoneer was working just fine with a 12 foot USB cable with virtually no problems. USB 2.0 Specifications is 5 METERS I informed and that four feet is just barely over 1 METER. The requirement to use a 4 four cable was NO where in their literature and had I known this I never would have purchased this product. I was then informed that ALL Xerox Scanners require a four foot USB Cable - "might" work with a 6 foot but that's a "might" they informed.
Unacceptable - It is now April 14th and I am "Out of Warranty" for something I was never informed of - a four foot cable requirment. Nothing they could, or "would" do for me. Purchase a Xerox Sanner if you will - personally, I will never purchase another Xerox product of any kind for fear of what they don't tell me in their literature and also for their total lack of customer care.
4 of 4 found the following review helpful:
 Decent Scanner Sep 08, 2011
By Gary
This scanner is a pretty good bang for your buck. On average it scans 12ppm, which is close to the 15ppm it advertises. Like other reviewers have said, it is a better idea to download the driver off the Xerox website than install the outdated driver from the CD. The Paperport and OmniPage software can be a bit confusing at first, but is easily learned. The Omnipage program provides good OCR ability, with about 90% accuracy with common fonts based on my tests, but doesn't always get styles, specifically boldface, correct. Using the flatbed scanner, all pictures and documents seem to be slightly tilted, despite checking and ensuring it lines up with the edge of the glass. That problem can be fixed by a simple rotation of the image, so it's not too bad. Also, the scanner does take up a lot of space, so make sure you have a place for it to sit. Overall, it's a good buy if you don't run into driver issues with it.
2 of 2 found the following review helpful:
 Does the job Jul 03, 2011
By Stoke
"Stoke"
Seems to do what I need to do in a small office. I don't use fancy or advanced features, but I needed something that supports TWAIN. No complaints after over a year of using it.
3 of 4 found the following review helpful:
 Loud, clunky. Quasi-Windows 7 compatible Mar 04, 2011
By J. Wang
At my office we've decided to digitize our paper records. Which means several thousand papers to be scanned. Picked up this Xerox brand Documate 515 in hopes of speeding up the process (We do have flatbed scanners, but wanted a document feeder for ease of use).
First things first, assembling the scanner was pretty simple. Did it without directions and without too much fuss. The unit looks pretty sleek, though a bit cumbersome (paradoxical design??). It sits rather unobtrusively on my desk in a little niche.
If you are a user installing onto Windows 7, you need to download the drivers online, then install PaperPort from the CD using Admin privileges-this is something that caused us lots of headaches when trying to get Paperport to communicate with the scanner.
The unit is LOUD. While it runs, you can hear all the gears and pulleys rumbling and humming along as they string the paper through the feeds. It's obnoxious, and the thought of having to scan every single paper is appalling to me. And it's slow. There's no automation or way to make scanning individual papers any quicker than it is to just scan one paper and be done with it.
On the bright side, the scan quality is good, and that it is able to scan into a variety of formats automatically adds to the appeal. The loading bay is good, though jams with any slight miscalculation on the user's part- you can't just throw the paper in.
For the price, it's expensive. It's loud. But it'll get the job done-at least as far as you're willing to put up with it.
 Does not work with Windows 7 Home Premium Apr 11, 2012
By CC
If you have window 7, this scanner may not work....despite the description stating that it does. It seems like a nice piece of hardware. This Documate 515 scanner has no phone or online technical support as Xerox states this is a discontinued model. They do offer paid support however. Also, the Paperport, Omniscan and Quickscan software are not compatible with Windows 7.
See all 16 customer reviews on Amazon.com
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